Frequently Asked Questions
Everything you need to know about our award-winning beers and delivery service.
How long does delivery take?
We aim to dispatch all orders within 24-48 hours. Standard UK mainland delivery typically arrives within 3 to 5 working days via our trusted courier partners.
Do you offer international shipping?
Currently, we only offer shipping within the United Kingdom. This ensures our beer reaches you in the freshest possible condition without long transit times.
Are your beers suitable for vegans?
Many of our bottled and canned beers are vegan-friendly. However, some traditional cask ales may use isinglass finings. Please check the specific product description for dietary information.
What should I do if my order arrives damaged?
We take great care in packaging, but if your bottles arrive broken, please take a photo and contact our customer service team within 24 hours for a full replacement or refund.
Can I track my order?
Yes, once your order has been dispatched, you will receive an email notification containing a tracking link so you can monitor its progress.
What is the shelf life of your bottled beers?
Our bottled and canned products typically have a shelf life of 6 to 12 months. Each individual container is clearly marked with a 'Best Before' date for your convenience.